Last Updated: September 2026
At IB Vogue, we carefully inspect and pack every order to ensure it reaches you in perfect condition. Please read our exchange policy carefully before placing your order.
01. No Refund Policy
All purchases made from IB Vogue are non-refundable. We do not offer refunds. Exchanges are available only for eligible products and situations mentioned below.
02. Unboxing Video Is Mandatory
For any complaint regarding a damaged, defective, missing, or incorrect product, a complete and clear unboxing video is mandatory.
The video must be continuous and unedited and should clearly capture:
- The sealed package
- Shipping label
- Package condition
- Opening of the parcel
- Product and tags
- Complete packaging and contents
03. No Unboxing Video = No Exchange
Complaints related to damage, missing items, defects, or incorrect products without a valid and complete unboxing video will not be considered for exchange.
04. Product Condition
To be eligible for an exchange, the product must be:
- Unused and unworn
- Unwashed
- Undamaged
- Free from stains, alterations, or signs of use
- Returned with all original tags and packaging intact
05. Exchange Request Period
All exchange requests must be raised within 24 hours of delivery. Requests received after this period may not be accepted.
06. Exchange Approval
Every exchange request is subject to verification and approval by the IB Vogue team. Approval will be based on the product’s condition, the reason for the complaint, and the submitted unboxing video.
🤍 Thank You
Thank you for choosing IB Vogue. We appreciate your understanding and cooperation in following our exchange guidelines.
IB Vogue — Elegance, Delivered.